FAQ

Frequently Asked Questions

1: Do you have a showroom? Are all your furniture displayed?

We have a flagship showroom that is 37,000 sq ft. All our models in-stock are displayed in our 4-storey showroom. We are located at 110 Eunos Ave 7, Comfort Design Building Singapore 409573.

2: Do we need to make an appointment before visiting your showroom?

No you don’t. Our showroom is open Mondays to Saturdays from 9am to 6pm, and Sundays & selected Public Holidays from 10am to 6pm.

3: Can I just buy 1 unit of your products?

Yes! There is no MOQ required for our standard ex-stock models.

4: Do you do delivery of goods even for 1 unit purchased?

Yes! We provide free delivery as long as your purchase is above $500 and a small fee of $30 should it fall below. Regardless if you select self collection or delivery, we’ll provide product installation as default, so please tell us if you’ll prefer to DIY.

5: What is the lead time to deliver the goods to me?

For a more accurate date, please click on the model you’re interested in, and you’ll see the earliest available delivery date.

6: What if my delivery location is not accessible by lift?

Delivery surcharge for non-lift accessible storey(s).

There is a delivery surcharge if a furniture cannot be delivered by lift due to the additional time and effort needed by our delivery team to use the stairs.

• Cost: $10 per ITEM per STOREY

• This fee is also applicable to staircases within landed properties, HDB maisonettes, penthouses, and other apartments.

• Note: For the interest of our delivery team, we allow a maximum of 5 levels only.

Example
5 items x 5 levels x $10 = $250

Thanks for informing us in advance so we can pre-arrange extra time and manpower for your delivery!

7: Can I self-collect my purchase if I’m not entitled to free delivery?

Yes! Our self-collection hours are:

Mon to Fri: 10am to 1130am, 1pm to 5pm
Sat: 10am to 1130am
Sun & PH: Closed

8: Do you charge for assembly service?

We will fix up our furniture for clients so you don't have to get your hands dirty. However, any assembly works onto walls or floors will not be provided.

9: Do you offer warranty for your products?

Yes, we generally offer 1-12 years warranty for our products.

Please check out the Specifications section of each model to find its warranty period.

10: What does manufacturer’s defects warranty cover?

Comfort Design will replace at no charge any furniture bought from us that has a defect due to manufacturing process within the warranty period. Any damage caused by improper use or care of product is the responsibility of the user. Warranty does not include replacement for normal wear and tear.

11: What are your payment options for online purchase?

We accept any credit or debit card from MasterCard or Visa, as well as GrabPay

12: What are your payment options for in-store purchase?

Our showroom accepts Visa, Master, Amex, Nets, FavePay, PayNow, GrabPay and cash.

13: Do you have any instalment plans?

We have difference plans for online and in-store purchases, and both versions are 0% instalment.

Online – PayLater by Grab
Available for orders starting from $100 up to $3000 (subjected to your Grab’s credit limit). Your payment is split over 4 equal payments across 3 months, with 1st payment on the day of order.

In-Store - UOB
Available for orders starting from $500 (with limit dependant on your credit limit with UOB). Your payment is split over 6 monthly payments, with 1st payment on the day of order. The instalment plan is available only for UOB VISA/MasterCard.

14: Why some items can't be added to cart?

Models denoted with the “backorder” tag means that we don’t have them in stock. Kindly email sales@comfortfurniture.com.sg should you be interested. Models denoted with the “in-store exclusive” tag means that these models are sold exclusively in-store as every unit is unique and the pictures on our website are not accurate representations of what you’ll be receiving.

15: Some of your products come with a MOQ requirement; is there any exception as I’m a residential customer?

We are not able to as MOQ requirements are not within our control.

16: Does the model that I like come in other colours?

Do let us know your selected models so that we are able to advise further. Most of our chairs come with several colour options; however some non-standard colours may require a MOQ while other colours that you like may already be in stock.

17: How much are your customised items?

Do give us more details especially the dimensions required so that our sales consultants are able to advise you accordingly.

18: Can I exchange items that I have indented?

Indent items are specially customised to your preference hence we do not allow indent items to be exchanged.

19. What do you mean by indent?

When an item has no ready stock, it will be made known to you that it is on indent-basis. You may indent by making an official request (through payment) with acceptance of conditions such as lead time.

20. Do you do rental of furniture?

No, we don't.

21. Do you export your products to other countries?

If you're able to engage a freight forwarder to handle the export, then we're able to provide the packing list for your export accordingly. For more information, please reach out to us at sales@comfortfurniture.com.sg

22. Do you do furniture disposal?

Our company does not provide furniture disposal service. Our delivery team is also not allowed to assist in disposing of the furniture at any common rubbish chutes as it is actually illegal to do so.

Nonetheless, please try the following channels for assistance on furniture disposal:

HDB Flats
Please contact your respective Town Council as they provide complimentary "Bulky Household Item Removal Service" for residents.

Condominiums
Please contact your condominium Management Office for assistance.
Alternatively, you may contact a licensed waste collector for their service, see link below.

Private Landed Housing Estates
Please contact a licensed waste collector for their service, see link below.

You may visit this link for the list of licensed waster collectors (You’ll be looking at Class A for furniture discarding): https://www.nea.gov.sg/docs/default-source/wcd/list-of-gwcs_mar-2021.xlsx

Here’s more information regarding waste management from the NEA website: https://www.nea.gov.sg/our-services/waste-management/waste-collection-systems#collectors