Baton Sleep Mattress FAQWE ANSWER YOUR FREQUENTLY ASKED QUESTIONS
Q1: What makes the BATON SLEEP mattress perfect for everyone?
With the intelligent use of individually pocketed springs and a combination of high density & memory foams, we are able to create the 2 types of mattress firmness that a typical person would require.
Q2: Why just 2 types of mattress?
We like to focus on things that are important to you, so the best possible product is made available to you at the best prices. This cuts out all the unnecessary confusion. Depending on which you prefer, FIRM or MEDIUM FIRM.
Q3: Why is BATON SLEEP mattress priced so much lesser than a mattress sold in a retail store?
Most mattresses are priced unrealistically high. By selling online, the sale is done direct from the factory to consumers. This cuts away the layers of mark ups (Multiple channels of distribution, advertising, high showroom rental and so forth). By compressing it into a box, we reduce the storage & delivery costs too. No pushy salesperson. Just a brilliant mattress sold at a price that is fair.
Q4: What are the components and specifications of the BATON SLEEP mattress?
How thick is the spring? 16cm individually pocketed springs
How thick is the high density foam? 6.5cm high density foam
How thick is the memory foam? 5cm memory foam for the Hybrid version
Q5: How long does it take for the mattress to inflate when I remove it from the vacuumed packaging?
It takes about 72 hours to have the mattress get fully inflated right out of the vacuumed packaging. During the inflating, you may already start to use it.
Q6: 30 nights free trial and free returns?
Yes, we mean it! We are confident that our mattress will suit you comfortably. However, if for any sound reason you do not find the mattress to be suitable within 30 nights from the date of delivery with minimum 14 nights sleep-in period, drop us an email with your contact and order details at: firstname.lastname@example.org
We will arrange for a free collection and refund the full amount. Absolutely no hidden re-stocking or transportation fees will be charged. Only 1 mattress per household is allowed.
Note: Please allow for at least 2 weeks for your body to get accustomed to your new mattress before you initiate a return. Mattress must be in excellent condition and not found to be dirty, damaged, odoured or abused. We reserve the right to refuse the 30 nights return policy to anyone associated with a mattress manufacturer or brand.
Q7: Do we have to flip or rotate the mattress over-time?
Our mattresses doesn’t require flipping. As for rotating, it’s up to your personal preference.
Q8: Is there a limit to how many times I can get my mattress exchanged?
Only one mattress per household is entitled to the 30 nights free trial.
If a mattress is returned from an initial order, the customer or shipping address will not be eligible for additional 30 nights free trial on subsequent orders.
If you would like to purchase multiple units and is unsure of its suitability, then we will recommend that you make staggered purchases.
Q9: What does the 10-year warranty cover?
Your Baton mattress is built to last and our pocketed springs are covered by a 10-year warranty from the date of purchase. If your mattress fails within the 10 year period through normal wear and tear, we will either repair or replace it.
The warranty does not cover physical abuse or damage to the structure and/or cover material, including and not limited to burns, cuts, tears, liquid damage, or stains, improper handling, foam depressions, the handles and product shipped out of Singapore.
The original purchase invoice must be presented in order to be covered under the warranty. If identical materials are not available at the time of repair or replacement, Baton Sleep reserves the right to substitute comparable materials or models.
Any warranty claim is only applicable within Singapore made by the original purchaser.
Q10: What happens to the returned mattress?
Your returned mattress will be donated to the needy. We work with Willing Hearts, a charitable organisation, to make this happen.
Q11: Is delivery free for all mattresses?
Yes! We do not have any hidden costs and we deliver for free for all mattress sizes.
Q12: What would be the recommended method of washing the removable cover?
We recommend dry cleaning, as machine wash might damage the cooling fabric over time.
Q13: Can we purchase the removable cover separately?
Unfortunately, we don’t sell these covers separately.
Q14: Do I have to unbox the mattress myself?
Our delivery man will set up the mattress for you. But in the event that you would like to DIY, just let our delivery man know.
Q15: Do you dispose of old mattresses for free?
In order to keep our logistics costs low, we do not provide free disposal of old mattresses.
However, if you are living in a HDB estate, you may contact your Town Council. The disposal service is free.
Alternatively, you may easily google for disposal companies that charge a nominal fee of $50-$80, depending on size.
Q16: Is the BATON SLEEP mattress certified in terms of safety?
We are Certipur-US certified. This means our mattresses are safe & toxic free. This is extremely important as we spend at least 8 hours every day on the mattress and you want to be sure that you are not inhaling any harmful substances.
Q17: Is your mattress anti-dustmite, anti-bacterial and odour-resistant?
Our mattress is not treated with these 3 specifications as our mattress comes with removable cover that allows for washing.
These mattress treatments involve harsh chemicals. However, with a Certipur-US certification, our mattresses are certified to contain no harmful chemicals.
We believe that regular washing is more effective than a one-time treatment that will deplete over time.
Q18: Can I test out the mattress before purchase?
Sure! Both our mattress types (Hybrid & Regular) are available for sample experiencing at our showroom. Head on down to 110 Eunos Avenue 7, Comfort Design Building, Level 2, Singapore 409573
Our showroom hours are:
Mon to Sat: 9am – 6pm
Sun & PH: 10am – 6pm
Q19: Is there a limit to the number of mattresses my household can purchase?
While there is no limit to the number of mattresses that your household can purchase, kindly note that we will allow only one mattress refund per household. We recommend staggered purchases if you’re still unsure about the product, or alternatively you may drop by our showroom to test out the mattresses before buying.
Our showroom is located at: 110 Eunos Avenue 7, Comfort Design Building, Level 2, Singapore 409573