Delivery Terms & Conditions
Comfort Design’s in-house delivery team is professional in making sure customers’ products are packaged appropriately for a safe delivery. We are also passionate in ensuring the furniture you purchased from us are delivered promptly according to the day and time confirmed by our logistics department.
Our logistics department will call you 2 working days prior to your scheduled delivery date (indicated on your Sales Order) to advise on your delivery time slot. Should you have missed our call, our team will SMS the information to you. Should the SMS be not acknowledged, your scheduled delivery will be cancelled for that day. It is your due diligence to acknowledge our message within 24 hours of our message sent, else we will have to cancel your delivery for that day. Kindly contact us again for a redelivery, and subjected to slot availabilities; we may have to take up to 7 days for an open delivery slot.
Our deliveries are made in general from Monday to Saturday, from 9am to 6pm. We do not have deliveries on Sundays and Public Holidays.
Please note that it is your responsibility to check if items will fit through doors, staircases and lifts before you place your order. Product dimensions are included in the product description on our website and in our store.
Delivery is free for purchases above $500 to any (one) location within Singapore.
For orders below $500, our delivery fee is at $30 per address per trip.
Multiple delivery addresses will be charged at $30 per address per trip.
You may also opt for self-collection service. And not to worry, our helpful self-collection team will be alongside with you to help you load the furniture into your vehicle.
Here’s a little icing on the cake. Should the items within your order require multiple delivery trips due to different shipment arrival dates, we will not charge for the additional delivery trip(s) required.
SELF COLLECTION SERVICE
Our self collection service is available for most products, with the exception of some items that we deem as fragile or vulnerable. Items like glass tops that may be vulnerable to scratches are strongly discouraged from being self collected. Fragile, vulnerable, heavy or bulky items are better off being delivered by our professional team to prevent damages during transit, unboxing and assembling.
Self Collection Hours:
Mon To Fri: 10am to 1130am; 1pm to 5pm
Sat: 10am to 1130am
Sun & PH: Closed
Self Collection Address:
110 Eunos Ave 7,
Comfort Design Building
Office at Level 2
PRODUCT INSTALLATION FEE
Product installation is free for all products purchased from Comfort Design, regardless if it’ll be a self-collection or delivered item. Should you prefer for us not to fix it up for you, kindly advise us at the time of order. Our default protocol is to install all products for customers so that it’s done professionally and would be durable for years to come.
Some exceptions: we do not do site installation works which include shelves that may need to be wall mounted. Products sold under the DIY concept like our synthetic grass will also not be installed by our team. Some products like tables or sofas may also be delivered in parts-form due to its bulkiness. Should you require clarification on this topic, please email us at email@example.com.
INCORRECT DELIVERY ADDRESS
Our logistics department would have cross checked with you on your delivery address during their phone call/SMS message to you. Please ensure that the delivery address mentioned is correct. In the unfortunate case where the correction is not made before the delivery, and a redelivery has to be made; a redelivery fee of $30 will be imposed.
Our team will be in touch with you on the next available delivery slot.
RESCHEDULING OF DELIVERY
Customers may reschedule the delivery at least 2 working days before the scheduled delivery date; subjected to availability of next delivery slot. Rescheduling made within this allowance period will not be charged a fee.
For re-scheduling of delivery within 2 working days of scheduled delivery date (or after acknowledging the phone call from our logistics dept), Comfort Design will charge a $30 re-stocking/administrative fee.
NOT PRESENT TO RECEIVE DELIVERY
Our logistics department would have notified you of your delivery time slot 2 working days prior to your delivery date. In the unforeseen circumstance that you can’t be present to receive the delivery, you may ask us to leave it at your doorstep or with a neighbour. Should you like to re-schedule the delivery, there’ll be a $30 re-delivery fee. Please get in touch with us on the re-delivery date.
Upon receival of the item(s) delivered, damage(s) detected by the receiving personnel should be reported to the delivery team on the spot, before the departure of the said team. Damage(s) will be penned and recorded on the delivery order (may be a digital or hard copy DO). For the purpose of expediting the case investigation, kindly send an email to firstname.lastname@example.org in which the content to include photos and/or videos accompanied by a detailed explanation of the damage(s) suffered by the item(s). You will be given a reply within 3 working days with regards to the damage(s) to the item(s).
Comfort Design reserves the right to do a replacement of damaged item(s) or offer a full refund (via original mode of payment).
It is advised for the receiving personnel to inspect the item(s) delivered before signing the delivery order as that represents the acceptance of the item(s) received to be in condition appropriate for usage and without damage. Defect(s) inspected and reported after signing of the delivery order will be considered as a warranty claim.
REFUSAL OF ENTRY BY BUILDING MANAGEMENT
The customer is required to apply entry permit and place any deposit to the building management for moving goods into their premises. Should the building management reject admittance of our delivery team, delivery will be rescheduled accordingly with a redelivery fee of $30. Comfort Design reserves the right to reschedule the delivery; subjected to availability of next delivery slot.
DELIVERY SURCHARGE FOR NON-LIFT ACCESSIBLE STOREY(S)
There is a delivery surcharge if a furniture cannot be delivered by lift due to the additional time and effort needed by our delivery team to use the stairs.
- Cost: $10 per ITEM per STOREY
- This fee is also applicable to staircases within landed properties, HDB maisonettes, penthouses, and other apartments.
- Note: For the safety interest of our delivery team, we allow a maximum of 5 levels only.
Example: 5 items x 5 levels x $10 = $250
Thank you for informing us in advance so we can pre-arrange extra time and manpower for your delivery!
DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS
Should there be a delay in delivery of item(s) due to unforeseen circumstances, Comfort Design reserves the right to plan for a redelivery schedule, subjected to the availability of the next delivery date and time.
There will not be specific delivery time provided. A time range will be given, however not guaranteed.
Comfort Design will be indemned from consequences or loss (inclusive of monies) suffered due to the delay in delivery of item(s). Delay in delivery should not be considered as a cancellation from Comfort Design as customer will be informed should there be such occurrence.
To keep our trucks clean and free from possible insect infestation like termites and bed bugs which are sometimes found in old furniture, we try our best to refrain from doing disposal service.
However, should you need to engage us in your old furniture disposal, the fee starts from $200 for a small lot of furniture. Your trip would also likely take place at our last slot for the day as we’ll need to clean up our truck thoroughly after every disposal trip we undertake, before we load the next customer’s new furniture into our trucks.
Alternatively, you may also contact your town council for free disposal service, or consider the hire of private disposal companies.
Comfort Design will provide free storage for 3 months from the date of purchase. After the 3 months free storage period, storage charges will be at 5% of the item’s value per month (rounded up to the next month) and subjected to GST.